Frequently Asked Questions

We do not.  Service contracts are great for the gate company but not for the customer. Let me explain, service contracts do not cover acts of vandalism, or weather. These are the two biggest threats to your equipment. Let us do an evaluation and get your property running correctly then there will be no need for a service contract. 

Yes we do.  Emergency service hours run Mon-Friday from 5pm-9pm and Saturday and Sunday from 8am-9pm. 

 Q: Why won't my iPhone open the the panel entrance when I key in a touch tone?

A: Your iPhone is talking to itself.
Actually, the iPhone is getting interference from its own speakers. 
When sound from the speaker reaches the microphone, the slight delay creates an "echo" that in effect, "confuses" the touch tone detection equipment. 
To resolve this, first hit MUTE before switching to the keypad.
Then enter the touch tone number. Remember to hide the keypad again so that you can UNMUTE it before using it again.
Q: I don't have an iPhone, and my cell phone doesn't  have a mute button; so how do I open the panel entrance? 

A: Temporarily turn the speaker volume down on your  handset.  Press the desired key (touch tone).  Turn the volume back up.

Q: What touch tone number opens the entrance?

A: While the number can be anywhere from 1 to 9 (0 is not used in SES products) the most commonly used open tone (the factory default) is the number 6.
If a touch tone 6 does not work, contact the manager of your building for the proper touch tone to use..